Curious how things work around here? Check out the following FAQ’s:
Are your Nail Technicians trained & knowledgeable?
Yes, all of our Nail Technicians are certified and must undergo regular training to meet industry standards and protocols.
Does your salon meet health standards?
Absolutely! We pride ourselves on the cleanliness of our salon and our sanitization and disinfection procedures. We go above & beyond the regular health standards set out by the province of Ontario.
In fact, we use one-time disposable files and buffers for each customer. Our work surfaces & pedicure sinks are disinfected after each client using a hospital-grade sterilizer; ACCEL TB. Our metal implements are disinfected using ACCEL CS 20. Each nail technician has 2 sets of tools to ensure there is absolutely no chance of cross contamination. One set is disinfecting while the other set is being used!
What's your Late Policy?
We understand that unexpected circumstances can arise, especially in the middle of a busy work day. In light of this, we have a 10 minute grace period at Polish’d. If we have not heard from you, or if your nail technician cannot accommodate any further delays to their schedule, then your requested service may be rescheduled to an alternate time that suits you. We always do our best to accommodate all of our clients personal circumstances and our first intentions are never to refuse anyone’s service!
What's your Cancellation Policy?
APPOINTMENT BOOKING/CANCELLATION POLICY:
We are operating & staffing on an appointment only basis. As such, a credit card number is required to confirm ALL reservation requests. If credit card information is not yet already on file, a member of our team will reach out to obtain this information from you in order to complete your booking request. Please note, we do not have an online merchant processor as such information inputted online cannot be verified and will be deemed invalid. We accept VISA or MASTERCARD only. By providing your credit card number, you agree to the following terms & conditions:
1) payment for completed service will be automatically charged to card on file unless otherwise paid for in person at time of visit.
2) any changes or cancellations to the chosen appointment time or scheduled services must be submitted to us 24 hours in advance otherwise a charge for the full service amount will be applied to the card on file. no credits will be applicable.
3) all same-day bookings require your full commitment and any changes or cancellations will result in a charge for the full service amount to the card on file. no credits will be applicable.
4) prices are subject to change without notice & payment in full is required at time of appointment.
5) if credit card is unavailable, customer has option to prepay for cost of service via etransfer otherwise they may visit us as “walk in” and request to be accommodated pending next availability at the time of visit. availability is not guaranteed without a pre-existing appointment. details for etransfer payment must be inquired within.
6) failure to provide credit card information or prepayment, will result to a automatic cancellation of requested appointment until information is received.
7) all services rendered are final sale. no refunds or exchanges are offered.
8) technician & location preferences/requests are accommodated on an available basis and not guaranteed. such requests are subject to changes and your appointment may be assigned to an alternate technician or at an alternate location. any necessary changes will be communicated in advance of appointment time.
Your cooperation and understanding is greatly appreciated. Thank you
What's your Appointment Booking Policy?
APPOINTMENT BOOKING/CANCELLATION POLICY:
We are operating & staffing on an appointment only basis. As such, a credit card number is required to confirm ALL reservation requests. If credit card information is not yet already on file, a member of our team will reach out to obtain this information from you in order to complete your booking request. Please note, we do not have an online merchant processor as such information inputted online cannot be verified and will be deemed invalid. We accept VISA or MASTERCARD only. By providing your credit card number, you agree to the following terms & conditions:
1) payment for completed service will be automatically charged to card on file unless otherwise paid for in person at time of visit.
2) any changes or cancellations to the chosen appointment time or scheduled services must be submitted to us 24 hours in advance otherwise a charge for the full service amount will be applied to the card on file. no credits will be applicable.
3) all same-day bookings require your full commitment and any changes or cancellations will result in a charge for the full service amount to the card on file. no credits will be applicable.
4) prices are subject to change without notice & payment in full is required at time of appointment.
5) if credit card is unavailable, customer has option to prepay for cost of service via etransfer otherwise they may visit us as “walk in” and request to be accommodated pending next availability at the time of visit. availability is not guaranteed without a pre-existing appointment. details for etransfer payment must be inquired within.
6) failure to provide credit card information or prepayment, will result to a automatic cancellation of requested appointment until information is received.
7) all services rendered are final sale. no refunds or exchanges are offered.
8) technician & location preferences/requests are accommodated on an available basis and not guaranteed. such requests are subject to changes and your appointment may be assigned to an alternate technician or at an alternate location. any necessary changes will be communicated in advance of appointment time.
Your cooperation and understanding is greatly appreciated. Thank you
Do you guarantee the longevity of your services?
While we stand by our work, and the quality of our services that we perform, nail polish is certainly not bullet-proof. The longevity of regular polish or gel polish (such as shellac), varies depending on lifestyle. As an added customer service gesture, we have a 7 day chip policy in place, which allows you to have imperfections that occur within the first 7 days of any gel manicure service, repaired at no cost. We kindly ask that you book in for a “chip fix” to have the minor flaws rectified.
Im not happy with the colour or manicure, can I have it re-done at no charge?
While our priority is your complete satisfaction, we can offer fixes, within reason. If the overall quality of the manicure is performed to our standard, and your unhappiness lies with the colour choice, then we can offer you a gel polish change at a discounted price of $25 (or regular polish change at a discounted price of $10) within 24 hours of the original service date. Otherwise, any further feedback must be brought to the attention of management with supporting photos via email at which point our team will be in touch directly, to rectify your concerns. Please allow 2-3 business days for inquiries to be appropriately addressed.
Please send all feedback to info@polishdnailbar.com
Can we all sit together?
We will always do our best to ensure groups sit together but it is not guaranteed, as we have a regular base of appointments and bookings. Seating is also subject to staffing levels and service availability.
Do I have to schedule in for nail art, french finish or gel polish removal before my appointment?
Don’t forget to book your add-ons when you book online, over the phone or email! French finish, nail art and gel polish removal will take longer than our standard service times, so forgetting to book them might not leave your technician enough time to give you the exact service you want. While we always try our best to accommodate all requests, any last minute add-ons are not always guaranteed and will be accommodated on an available basis.
